Last updated 4/19/2021 11 AM, last reviewed 4/19/2021 by Laboratory Services
PATIENTS interested in COVID-19 TESTING, please refer to the Spectrum Health COVID-19 Page: https://www.spectrumhealth.org/covid19 or https://www.spectrumhealth.org/covid19/spectrum-health-app-screening
The Laboratory does not administer vaccinations. Please refer to https://www.spectrumhealth.org/covid19/covid-19-vaccine for vaccine information from Spectrum Health.
The following information is for OUTPATIENT PROVIDERS, APPS and CLINICIANS that wish to order COVID-19 testing:
Inpatient and Emergency Department providers, please refer to InSite.
Please refer to Healthcare Professionals Resource Page for more info on Covid-19.
Effective Friday, April 16, 2021, we are pausing testing on patients that want exposure only Covid testing. Due to the significant increase in demand for COVID-19 testing, and to decrease wait times for symptomatic patients to be swabbed, we will be limiting criteria for testing to only those patients with symptoms. All swab testing for community members with exposure-only has been postponed, and exposure-only has been removed from testing criteria until further notice. Previously scheduled patients impacted by this change have received communication. Provider Testing FAQ
Nares vs Nasopharyngeal (document)
COVID-19 Total Antibody test (lab catalog)
Symptoms of COVID-19 (CDC guidelines)
Testing criteria (CDC guidelines)
Guidelines for Athletic Testing (document)
HOW TO ORDER
There are 4 main ways to order COVID testing. Please note that in all instances, patients will need to schedule a collection via MyChart or the Screening hotline if your office is not collecting the specimen.
1. In Epic, Epic Community Connect or EpicCare Link:
LAB1230607 – COVID-19 PCR for Nasopharyngeal or Nares Swab
LAB1230810- COVID-19 Total Antibody for an antibody blood draw
Please answer all Ask at Order Entry questions. If you are unsure how to place an order for lab testing, please go to the Epic Training page on Insite or contact your Epic trainer.
2. In your EMR:
COVID-19 PCR (Swab) – Order alias: 1230607
COVID-19 Total Antibody – Order alias: 1230810
Please answer all Ask at Order Entry questions. If you have questions, please direct them to your EMR vendor or the Spectrum Health eSHare team.
3. If you are unable to order electronically
Please fill out a paper requisition: COVID-19 Requisition and fax to the Lab Orders Team at 616-774-7696 a day or two in advance.
Please be sure to fill out all information, including the billing information section and diagnosis and answer all questions.
4. In MyChart or COVID-19 Screening Hotline
Patients may be directed to access MyChart for online screening and test scheduling. Based on symptoms, the patient will be scheduled at the collection site available for the appropriate method. https://mychart.spectrumhealth.org/
If the patient has an existing order from a Spectrum Provider, the patient can still schedule through MyChart
Pre-procedural screening cannot be scheduled through MyChart. Please have patient contact the COVID-19 hotline at 833.559.0659
Results will not automatically go to a provider if they do not receive results from Spectrum Health electronically.
In order to get results, the provider should instruct the patient to request their results get cc’d to the provider at the time of their collection.
Patient may be screened over the phone by calling the Spectrum Health COVID-19 hotline at 833.559.0659.
ONCE THE ORDER IS PLACED
There must be an order in the system for patient to schedule collection or if collecting in office and submitting to Spectrum Health Lab directly.
If you collect the specimen in your office
Make sure the specimen and the order match, with patient name and date of birth, specimen collection date and time and source on both the specimen and order.
Make sure the cap is secure. Leaky specimens may cause compromised results and may erase patient data on the tube.
Electronic order (Epic/EMR interface): make sure to mark the specimen as collected.
Paper order: Send the paper order with the specimen.
Please also review “Supplies for Collection in Office” below
If you are not collecting the specimens in the office and need to route your patient to a collection site
Spectrum Health does not accommodate walk-ins. Please direct the patient to schedule a test collection:
1. Virtual screening and test self-scheduling via MyChart: mychart.spectrumhealth.org OR
MORE INFORMATION: (Including Pediatric Patient Scheduling): COVID-19 Screening and Testing
SUPPLIES FOR COLLECTION IN OFFICE
If you are a Spectrum Health location (SH/SHMG), please order supplies via Workday.
Please refer to the test catalog for specimen collection information: COVID-19
If you are a non-Spectrum Health entity and are a Spectrum Health Client and have a routine Spectrum Health Laboratory courier
Please fill out a supply form: COVID Supply form
While we strive for next day delivery, but please allow 3 – 5 business days for delivery.
There are multiple COVID-19 specimen collection media available for testing. We realize that you may order a particular type of swab or media, however, be aware that we may change your order to a different type swab or media depending on availability. Please be assured that the swab or media you will be receiving can still be used for COVID-19 specimen collection.
As the demand for testing increases, the quantity of supplies delivered may vary from your original order depending on supply availability.
If you do not have a courier route with Spectrum Health Laboratories, please use the Lab Request link at the top of the page to begin the client account set-up. This may take 2-4 weeks to complete.
IN OFFICE COLLECTION INSTRUCTIONS
Laboratory Specimen Collection: COVID-19 Test Information
Make sure specimen is properly labeled with 2 patient identifiers
Make sure label is placed correctly: Label placement guide
Immediately refrigerate specimen after collection and maintain at this temperature during transport to lab or pickup by courier.
TRANSPORTING INSTRUCTIONS FOR OFFICE COLLECTIONS
Cold packs/pouches should be used in a styrofoam, or similar type, cooler to transport priority transport bags containing specimens. It is imperative to keep specimen bags dry.
Courier Pick Up: If you have a routine courier route set up, please wait for your courier to pick up specimens in your office or lockbox. Make sure lockbox is properly packed for refrigerated specimens.
Specimen Drop Off: If you do not have a routine courier route set up, please drop off the specimen at the Spectrum Health Medical Center in Grand Rapids, MI (maintain refrigerated transport temp)
Results will be sent electronically or via fax to the ordering provider based on the information currently in our system, once the test has been completed and verified. This may take up to 3 days or more. Antibody testing currently takes 3-5 days. As the demand for testing increases, turnaround time may be impacted.
Your patient will also receive their results in MyChart, Spectrum Health’s patient portal.
Further patient care, notifications and return to work orders should be completed by your practice.
As of November 11, 2020, all patients that registered for COVID testing using MyChart, test results will be available in their MyChart account immediately upon test completion. This will be the only notification by Spectrum Health for those patients.
COVID 19 PCR testing has been issued an emergency use authorization by the FDA. For more information about the test and its authorized use, please see FDA Emergency Use Authorizations.
If you have further questions or inquiries, please use the “contact us” link above.
Note: this email is monitored Monday – Friday from 9am – 4pm, excluding holidays. You will be contacted in 2-5 business days.