Client Training Follow Up

Contact

Add these to your phone/address book:

• 24/7 Lab Customer Services Call Center: 616-774-7721

Blodgett, Butterworth, Helen DeVos Children’s Hospital, Meijer Heart Center, Lemmen Holton Cancer Pavilion, Corewell Health Reference Laboratory West, Grand Rapids area and also includes specimens from Regional Hospital Labs.

• Fax Paper Orders: 616-774-7696

Note: Orders team is only available from 6 am – 6 pm, Monday thru Friday and is closed on holidays. If you are faxing an order for a patient that plans to go to a draw site immediately, please write “patient en route” on the order so that it may be prioritized. Order’s team phone: 616-774-5600

• Direct phone numbers for Regional Hospital Labs:

For specimen inquiries where the specimen is at the regional hospital lab or for direct courier information

• Big Rapids Lab: 231-592-4220 x.4

• Gerber Lab: 231-924-1363 x.2

• Greenville Lab: 616-225-6670 x.3

• Ludington Lab: 231-845-2363 x.2

• Pennock Lab: 269-945-1203 x.4

• Reed City Lab: 231-832-7130

• South Lab: 269-983-8311 x.1

• Zeeland Lab: 616-772-7555 x.4

• Non-Urgent Lab Inquiries: CHWLabServices@corewellhealth.org

• Non-Lab Inquiries: physician.relations@corewellhealth.org

• Client billing corrections: clientbillingspecialtysvcss@corewellhealth.org (Or click here for Patient Billing Corrections)

Add to your browser favorites

• Lab Test Catalog: https://corewellhealth.testcatalog.org/

• Laboratory News: https://lab.spectrumhealth.org/

• Pricing and Billing: https://www.spectrumhealth.org/about-us/average-prices

• Training: https://lab.spectrumhealth.org/training/

• Monthly Specimen and Document Updates: https://lab.spectrumhealth.org/tag/scu/

Frequently Request Forms & Guides

• Order Supplies (non-SHMG): Supply Order Form

• Order Supplies (SHMG): Supply Order Form (items not available on order form: CHMG Supply Order Form Workday Crosswalk)

• Collection Device Poster

• Labeling Guide

• Account Correction, Adjustment or CREDIT for patient billing

• Order of Blood Draw

• Specimen Transport Integrity

• Other Forms

• Other Collection Guides & Training

Frequently Asked Questions

Specimen Collection Instructions

How long should my patients fast?

Generally 8-12 hours. Please refer to this post for more information on fasting specimens.

Billing

My patient needs a price estimate, whom may they contact?

A price estimate may be created in MyChart. Or the patient may contact a financial counselor: https://www.spectrumhealth.org/about-us/average-prices