Client Training Follow Up

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Add these to your phone/address book:

24/7 Lab Customer Services Call Center: 616-774-7721

Blodgett, Butterworth, Helen DeVos Children’s Hospital, Meijer Heart Center, Lemmen Holton Cancer Pavilion, Spectrum Health Reference Laboratory (SHRL), Grand Rapids area and also includes specimens from Regional Hospital Labs.

• Fax Paper Orders: 616-774-7696

Note: Orders team is only available from 6 am – 6 pm, Monday thru Friday and is closed on holidays. If you are faxing an order for a patient that plans to go to a draw site immediately, please write “patient en route” on the order so that it may be prioritized. Order’s team phone: 616-774-5600

LAKELAND providers: please fax to 269-556-2850 (phone 269-556-2810)

• Direct phone numbers for Regional Hospital Labs:

For specimen inquiries where the specimen is at the regional hospital lab or for direct courier information

• Big Rapids Lab: 231-592-4220 x.4
• Gerber Lab: 231-924-1363 x.2
• Kelsey Lab: 989-352-1550 x.3
• Lakeland Lab: 269-983-8311 x.1
• Ludington Lab: 231-845-2363 x.2
• Pennock Lab: 269-945-1203 x.4
• Reed City Lab: 231-832-7130
• United Lab: 616-225-6670 x.3
• Zeeland Lab: 616-772-7555 x.4


• Non-Urgent Lab Inquiries: 

• Non-Lab Inquiries:

• Client billing corrections: (Or click here for Patient Billing Corrections)


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• Lab Test Catalog:

• Laboratory News:

• Pricing and Billing: 

• Training:

• Monthly Specimen and Document Updates:


Frequently Request Forms & Guides

• Order Supplies (non-SHMG): Supply Order Form 

• Order Supplies (SHMG): Supply Order Form (items not available on order form: SHMG Supply Order Form Workday Crosswalk)

Collection Device Poster

Labeling Guide

Account Correction, Adjustment or CREDIT for patient billing

Order of Blood Draw

Specimen Transport Integrity

Other Forms

Other Collection Guides & Training


Frequently Asked Questions

Specimen Collection Instructions

How long should my patients fast?

Generally 8-12 hours. Please refer to this post for more information on fasting specimens.


My patient needs a price estimate, whom may they contact?

A price estimate may be created in MyChart. Or the patient may contact a financial counselor: