General Information

MyHealth Lab Results Change in Release Timing

Effective June 26, 2017, Spectrum Health’s patient portal, MyHealth, will batch release test results at 6 a.m. and 12 p.m. (current state is 6 a.m. and 6 p.m.). Due to the after-hours (6 p.m.) release time, patients were getting sensitive results but were unable to contact their provider.

Impact:

  • Offices may experience a greater call volume during the afternoon.
  • Providers should be available to answer patient questions during office hours.

Note: There will still be a 7 day hold on some Toxicology, Pathology, Send-Out and ATL testing; confidential labs (HIV, some genetics testing) will still be withheld and only sent to the ordering provider.

 

MyHealth Support

Please direct questions and inquiries to the MyHealth Support team:
myhealthsupport@spectrumhealth.org
Toll free at 877.308.5083
MyHealth FAQ

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