Advanced Technology Laboratory, Education & Training, General Information, Referral/Sendouts

Covid-19 Information

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Updated 5/28/20

Providers: COVID-19 testing criteria:

Symptoms of COVID-19 link to CDC guidelines

Testing criteria link to CDC guidelines

Providers: If you have a patient that you suspect to have the Coronavirus (COVID-19) please follow these instructions:

Spectrum Health and SHMG providers, please check InSite for any information specific to Spectrum Health.

If you cannot collect specimens in your office, please direct your patient to the screening hotline: 833.559.0659. Screening is required before COVID collection and testing can occur. If patients are having severe or life-threatening symptoms, please call 911.

Specimens may be collected in your office and sent to Spectrum Health Laboratory. For more information please refer to this document:

Outpatient Provider Office Collection Information

Outpatient Draw Site Hours:

Outpatient draw site hours and availability may have changed. Please refer to Find-A-Doc for more information.

• Link: Find-A-Doc Location

Specimen Drop Off for Referring Laboratories and Referring Sites

Please review this document: Link: COVID-19 Specimen Drop Off

You must be an approved COVID collection lab. For approval please contact the Lab Call Center. All other sites and offices must direct patients to the SH Now COVID-19 Free Screening Hotline at 833-599-0659.

Preferred Collection:

Nasopharyngeal (NP) swabs are the preferred specimen type.

Link: Nasopharyngeal Collection

If NP swabs cannot be collected, anterior nasal swabs may be collected as an alternative with slightly reduced sensitivity.


New Test: COVID-19 IgG Antibody – Serology test

Awareness – Respiratory Pathogens by Film Array: 

Patients, physicians and APPs have reported confusion around the results of Spectrum Health Laboratories LAB3359 Respiratory Pathogens by Film Array. To clarify:

• This test does NOT test for COVID-19 Coronavirus

• A positive result for coronavirus indicates a non-COVID-19 strain

• Microbiology department has added a disclaimer to the result noting the positive is not for COVID-19

Providers, clinical staff and non-clinical staff: 

With the national shortage of collection kits for COVID-19 Spectrum Health is looking to you to see if you have ESwabs or UTM collection kits in your office. These kits are critical to help our community test the most at risk patients. Please, if you have this inventory please contact the Spectrum Health call center at 616-774-7721 or send swabs with your courier.



• COVID-19 Information for Medical Professionals and Staff from MDHHS

• COVID-19 General Information page from MDHHS

• Spectrum Health COVID-19 General Information page

• Spectrum Health and SHMG providers, please check on InSite for any information specific to Spectrum Health.

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